Please read our return policy in full before purchasing. You agree to the terms of our return policy by making a purchase with us.
All Non Neon Products Return Policy
We offer a 60-day guarantee on defects from all non neon items purchased from our store. If you receive a defective item from us let us know within 60 days of receiving the item and we will send you a replacement part if it can be fixed or send you a complete replacement if the item is not fixable.
If you have a defective item please take a picture of the defective item pointing out the defect and send an e-mail to our customer support at firstname.lastname@example.org. We answer all customer support e-mails within 48 business hours.
All defective items must be reported to us within 60 days of the customer receiving the item to be eligible for free replacement parts or a complete replacement. We will not send complete replacements on items that the customer has had for over 60 days but may still send replacement parts to fix the item based on our discretion.
Neon Products Return Policy
Our Neon Sign products come with a 1 year parts replacement warranty and our Neon Sculpture products come with a 90 day parts replacement warranty. If you have a defective Neon Sign or Sculpture during the warranty period please send us a video or picture of the defect at email@example.com.
You are agreeing that should your sign need repair during the warranty period that we will provide the required replacement parts and you will be the responsible party for making the necessary repairs. We will also provide you with detailed instructions on how to replace the parts (Most repairs should only take you 5 - 10 minutes and you will not need any special tools).
Since our items are custom made we do not accept returns or issue refunds. All sales are final.
Refunds will not be issued because of buyer's remorse, delayed shipping or for a defective product that can be fixed by us sending replacement parts. We reserve the right to issue refunds at our discretion and only in extreme cases.
Since our items are custom made and can not be resold all sales are final.
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable the return balance will be issued as a store credit. Original shipment fees are non-refundable.
We only accept exchanges for clothing items and apparel that do not fit. You will be responsible for return shipping costs and shipping costs for the new item being shipped. Questions about size or fit of our apparel? Check out our the sizing guide on the product you wish to purchase or email us at firstname.lastname@example.org.
Once an order has been placed and processing has begun we are unable to cancel it. We immediately begin to process orders after they have been placed. If it has been within 24 hours of placing your order you can e-mail us at email@example.com to see if we are able to stop your order from processing. We make no guarantees that we can stop the order from processing.
Lost or Stolen Packages
Please make sure to give us your correct shipping address and have your item sent to a secure location to ensure it is delivered without risk of theft. If you provide us with an incorrect shipping address and we ship your package to the incorrect address in most cases the item will get shipped back to us. If the item gets shipped back to us you will be responsible for the shipping costs to have the item shipped back to you at the correct address. If you give us an incorrect shipping address and we ship your item to the incorrect address and do not get the item back you will still be responsible for the cost of the item.
Once a package has been scanned as delivered we are unable to pursue a claim on your behalf and cannot recoup the value of the package.
If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process. We will not send a replacement or issue a refund due to delayed shipping.
Email us at firstname.lastname@example.org and we will get back to you within 48 business hours.